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Customer Management. Every employee needs to be in the customer management business now. The best leaders ensure their teams regularly connect with customers, listen to their feedback, and exercise flexibility. Customers will appreciate when companies are nimble enough to understand their changing needs and offer new ways to help. The work leaders do now to retain and strengthen customer relationships will pay dividends in the future.

Continue Recruiting Even if You Aren’t Hiring! For some, the inherent cost of extending an offer and onboarding a new employee is not feasible at this time. As noted before, no industry or company is immune to the economic reaction to COVID-19, but some have been hit harder than others. However you communicate with your candidates, remember that transparency and honesty are key. Avoid “stringing people along,” if you know you cannot extend an offer now, be honest about it. Nothing travels faster than bad news, and a disgruntled candidate is far more likely to spread the word.

So I think it’s time for companies and hiring managers to fully reassess their existing human resources and what business opportunities exist in this current climate in order to determine how hiring needs and processes — for both leaders and employees generally — need to adjust to remain competitive and consistent. Here are nine tips for executives looking to assess their hiring needs and adjust their hiring practices to address the new challenges. Prioritize hiring needs based on necessity, function, work arrangement, and location. Positions that can be moved to or are already set up as an at-home arrangement can be interviewed remotely and onboarded virtually should take precedence over other roles, once necessities and functional priorities have been determined.

Few vendors can keep up with our demands, given our growth. We needed someone immediately. Your team responded so fast, they practically met our deadline of…YESTERDAY! KUDOS to you and your staff. We’ll be in touch with our future needs for sure. We were very selective. I would not have blamed your team if they had thrown in the towel after we refused almost a dozen good candidates, but they stuck with it and finally filled our Controller position with an excellent candidate. I have worked with Joseph Michaels International for nearly 10 years now, as a candidate, and as a client. It’s nice to know I can always count on you. Find additional information on https://josephmichaels.com/.